About Our Company

Toya Owens-Shepard, a proud Hoosier born and raised in Terre Haute, Indiana, is Founder and Owner of First Impression Training Solutions, First Impression Image Consulting and First Impression School of Etiquette. First Impression was founded in April 2000 and is based out of Pearland, Texas, near Houston.

Meet Toya

Ms. Shepard is uniquely qualified to address every facet of image management and etiquette with style and grace. Whether she speaks to 10 or 2,000 her magnetic rapport is unforgettable. The moment she takes the stage, everyone is captivated by her energetic, humorous, down to earth presentation.

As a guru on image consulting and etiquette coaching, Toya provides her audience with the enthusiasm, knowledge, skills, and strategies necessary to enhance ones professional image and career. From adolescent to top-level management, participants find her workshops entertaining and motivational as she powerfully coaches her audience on the importance of using etiquette and a polished image to strengthen ones career and build stronger business relationships in the competitive business arena.

Education and Experience

Toya, with a Master's of Science in Human Resources Development from the University of Houston and B.B.A. in Marketing from Texas Southern University, has over 20 years of experience working in Corporate America.

Workshop Topics Include

Image Management (Professional and Business Casual Attire), Business Etiquette, Dining Etiquette, Networking, Soft Skills Management, Social Etiquette, Customer Service as well as "One on One" personal coaching for individuals that focus on style assessment and wardrobe planning.

Programs Include

"The 3 Pís of a Polished Professional", "Ethics and Image Management for Healthcare Professionals", "From Classroom to Boardroom" for College and University Students, Etiquette and Leadership Programs for Children & Teen-agers and "Essence of a Woman" for Woman Leadership Conferences and Seminars.


  • - Board Member and Vice President of Programs for the American
      Society of Training and Development - Houston Chapter
  • - Association of Image Consultants International
  • - Institute of Supply Chain Management
  • - American Heart Association Speakerís Bureau

Toya Owens-Shepard

Partial List of Clients

  • - United States Marine Corps - Fredericksburg, VI
  • - Blockbuster Corporation - Dallas, TX
  • - OfficeMax
  • - KPMG
  • - JP Morgan Chase
  • - Wachovia Bank - North Carolina
  • - Stewart and Stevenson
  • - MD Anderson Hospital
  • - Home Health Care - Nashville, TN
  • - University of Texas Medical Branch (UTMB)
  • - Texas Commission for the Blind
  • - US Army Corps of Engineers
  • - University of Arkansas
  • - Texas Southern University -
      Jesse H. Jones School of Business
  • - Flour Daniels
  • - Exxon Mobil
  • - Texas A&M University
  • - Southwestern Black Student Leadership Conference
  • - University of Houston
  • - The Pampered Chef
  • - United States Postal Service - IAAP
  • - Houston Area Urban League Young Professionals
  • - Member Source Credit Union
  • - Houston Independent School District
  • - North Forest Independent School District
  • - Fort Bend Independent School District
  • - Pearland Independent School District
  • - Aspiring Youth of Houston
  • - More Available Upon Request...

First Impression Training
Solutions, LLC

Toya-Owens Shepard, Consultant
Phone: 1-281-773-5069
Serving clients nationwide. Located
in the greater Houston, TX area.

- Enhance your professional image.
- Help build self-confidence & self-esteem.
- Help strengthen your career.
- Learn the skills necessary to place
  yourself above the competition.

How To Get Started
We are available to provide quotes and bids for workshops and seminars upon your request. So give us a call. We welcome the opportunity to do business with your organization.

Call: 1-281-773-5069 or use our quick contact form.